Deposit Required
[ 1st Time Clients ]

A 20% deposit of the total price will be required to book a massage therapy session, for new clients. Due to a noticeable number of no call/no shows, I have decided to begin this policy.

Respect Massage, Zero Tolerance

This is a professional practice with the highest ethical boundaries. There is zero tolerance for inappropriate behavior. Inappropriate behavior will lead to dismissal from the practice.

Tardiness

Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. This is to respect the time of each appointment scheduled after yours and to respect my time as well. If your service time is shortened due to tardiness, then you will still be expected to pay the full price of the service.

If you are running late, please notify me as soon as possible so that I know that you are coming to your appointment.

After 15 minutes with no notice, your appointment is considered a no call/no show. No call/No shows will follow the Cancellation policy.

If you are unfamiliar with where my office is located, you can find a link with a map on my page under the “Contact” section. You can also contact me directly at 302.709.1986.

Cancellations

A 24-hour notice is required for cancellation of an appointment.

If it is within the 24 hours:

  1. For the 1st time: “please remember to give a 24 hour notice”.
  2. For the 2nd time: you will be charged 50% of the total service fee, which will need to be paid prior to your next visit.
  3. For the 3rd time: you will be charged 50 % of the total service fee, which will need to be paid prior to your next visit.
  4. For the 4th time: you will be charged in full for total service fee and you will be dismissed from my practice.

Sickness

Massage & Bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious disease or medical condition.

If it is within a 24 hour notice period, the cancellation fee may be waived.

Emergencies

Emergencies happen, but I do value communication.

  1. Cash
  2. Major Credit cards
  3. Pre-pay online when scheduling your appointment through Massagebook.com
Payment Information

  • I give you the full amount of time that you schedule for. If you arrive late, your appointment length will be shortened to end at the time scheduled. This is to honor each client appointment following yours.
  • If your appointment is at 11:00 a.m., but you arrive at 11:07 a.m. it can still take about 5 minutes to check in, 3-5 minutes for you to get on the massage table, meaning it is 11:17 a.m. by the time I come back into the massage room to begin the service. This is 17 minutes into your service time. If you schedule for 60 minutes, then there is only 43 minutes left for your session.
  • It is recommended to arrive at least 10-15 minutes prior to your scheduled appointment. This will allow time for check in and to provide any updates to your file as necessary. I will ask at the beginning of each session if there are any updates to your file.

  • A new client intake form is a brief series of questions regarding your past and current medical history, medications, what you are seeking massage for (addressing an old injury, back/neck pain, etc.), and any treatments that you may have already experienced to address those issues.
  • This is a vital part of the intake process to ensure that the service you have scheduled for is appropriate for you or if I (the massage therapist) will need to adapt the service.

  • Wear comfortable clothing.
  • I recommend using the bathroom before your appointment begins.
  • Please silence your phone. If you are expecting an important call, please be sure to notify the massage therapist at the start of the appointment.
  • Time notes:
    • You are welcome to arrive 5-7 minutes prior to appointment in order to give yourself time to check in and get on the massage table.
    • Give yourself another 5 minutes at the end of the session in order to get off of the massage table and to check out.
  • If it is your 1st appointment with me, there are 15 minutes added to your scheduled time. This is reserved in order to review the new client intake forms with you. This means that your appointment will end 15 minutes later.
  • If you have access to a printer, be sure to print, complete, and have the forms ready upon your arrival.
  • If you do NOT have access to a printer, please schedule enough extra time prior to your appointment in order to complete a printed copy here.
  • If you are a returning client – it is important to make note of any medical or contact information in order to keep your file up to date.

  • Staff hands are washed before and immediately after every massage therapy session.
  • Hand sanitizer is available upon entry.
  • The space is disinfected before & after every session.
  • Linens are changed after every client session.
  • The massage therapist wears a face mask throughout the entire massage therapy session.
  • There is a medical grade air purifier in the room filtering the air 24/7.
  • Please refer to the policy regarding sickness.

As I work hard to keep you safe, please keep me safe.

The following discounts are offered and are applicable to regular priced services:

$10 off for

  • Military (must present military/veteran ID)
  • Healthcare Workers (must present work badge)
  • School Employees (must present work badge)
  • School Bus Transportation Employees(must present work badge)

A series is purchasing multiple services at a discounted rate of the total price. This option is a pre-paid purchase.

Check out the booking page to view series options and complete booking.

Yes, I accept bookings to travel on-site for events like Teacher Appreciation week, etc.